Returns & Exchanges
At You Matter, we want you to feel as good as you look; if your purchase isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery. We are dedicated to ensuring your experience is as seamless and supportive as our community.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
- 2.Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
- 3.Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.