Frequently Asked Questions

Everything you need to know about shopping with You Matter.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for store credit, or subject to a small shipping fee for refunds to the original payment method.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At You Matter, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I track my package after it ships?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.